why you should hate Rogers Communication
To find out, read this article – Rogers charges for ‘free’ text messages
… The (Better Business Bureau) in Burnaby, B.C., has received 581 consumer complaints about Rogers Communications in the last three years. It has given Rogers an “F” rating for failing to resolve many of those complaints to the customer’s satisfaction. …
The big 3 Telcos in Canada (Rogers, Bell and Telus) are locked into an environment where they each try to out-do each other in how to deceive and over-charge their customers.
Most recently it’s been the cash grab of 15 cents per incoming text message. But all three of these companies are not trustworthy.
I call for government to regulate them. (This is one case where government regulation might be better than the so-called “free” market.)
They have better phone service in Bangladesh than Canada!
Politicians … No matter how you bungle with intervention into the Canadian telephone market, your voters will appreciate your efforts.
We hate phone companies even more than we hate politicians.
I’m watching closely the launch of the newest phone competitor, Wind Mobile. Here’s their first customer …
Rick,
I think that the problem is the fact that the government maintains an oligopoly- no competitor can enter the marketplace unless they meet some sort of Canadian ownership rules. Those types of anti-competition rules allow the current companies to be horrible and dishonest. So, in this case, I would argue that the government regulation of the industry is the problem- in a free market, that type of behaviour wouldn’t be tolerated.
David
December 16, 2009 at 10:58 am
Yer probably right, Dave.
On the bright side, the newest competitor is from Europe. Perhaps they are finally relaxing the CanCon regs.
rickmc
December 16, 2009 at 11:27 am
I made an anti Robbers animation you may enjoy or……
Robert
January 7, 2010 at 9:14 am
Robbers = Rogers. I like tha.
rickmc
January 7, 2010 at 10:40 am
Rogers certainly have a bad reputation and I reluctantly use them as I really do not like Bell and their Indian call centres. Telus cannot offer me everything I want.
What I really hate is that they all have hidden charges. Everything you do is subject to a fee. Activation, cancellation…I was even charged recently for choosing to pick up my cable modem from the Rogers store. It’s all about the money. They dont give a damn about the customers.
IainR
February 9, 2010 at 10:28 am