I was out skiing with Garth today (excellent conditions!) when he explained a dispute management procedure.

As a poor-listener this is something I need learn.

When I disagree with someone in future, I need to:

1. Listen carefully – “I hear you.”

2. Acknowledge – “I appreciate / recognize how you feel.”

3. Offer proof – “I know how you feel. I felt the same way when…”

4. Share your discovery – “What I found that worked for me was…”

Disagree — without undermining.

No one cares how much you know until they know how much you care.