I need to communicate better

Kathy Sierra knows of what she speaks. She’s the genius behind the Creating Passionate Users blog.

What is the very best way to format information?

How do you make a point in a friendly, interesting, even inspiring way?

I aspire to make images something like this. (I’ve even been looking at software.)

Note: This is the same Kathy Sierra involved in a recent blogging controversy. But it’s business as usual now.

Rick McCharles