Letting my credit card expire without explanation led to problems.

Audible.com cancelled my plan, keeping the book credits I had paid for.

After ranting about it on this site, their social media support team got back to me. Restored my credits. And did not try to strong arm me into rejoining.

Good service.

THANKS Andrew R.

Audible, owned by Amazon, does not have enough competition, however. And audio books are still priced too high.

Here’s the original post:

Dear Rick McCharles,

We have some unfortunate news. We’ve tried several times to renew your AudibleListener Gold membership plan and have been unable to process the charge with the credit card information we have on file. As a result, we’ve had to cancel your membership.

We find that these automatic cancellations are often unintentional, so we’d like to help you restore your membership. In fact, if you call within the next 14 days we can also restore up to four unused credits.

Please contact us and we’ll gladly assist you:

Sincerely,

The Audible Team

_____

So …, I neglected to update my credit card. NOW they’re taking away my PAID book credits.

Here’s my response:

What?

Why are you taking away my credits?

My Audible account has been inactive since I’ve not gotten around to updating my credit card. But my Amazon account is active.

I thought they were now one and the same.

This seems a SCAM to keep credits I’ve paid for. … Am I wrong on that?

I want to keep my credits. And will update my credit card information to do so.

But I’m too busy right now to listen to new books. That’s why I was quite happy to take a break from keeping my credits.

How can I update credit card without starting up monthly payments?

Hey. I’m quite comfortable with Bittorrent.

If you’re going to take away credits from paying customers, no problem. There are less expensive alternatives.

Let me know.

Rick

_____ After some delay in email response, I got this very friendly message:

There seems to have been a misunderstanding here, and we want to make it right. We value your business tremendously and appreciate your loyalty as an Audible Listener.

We’d like to restore your membership and the credits on your account. Please email us at social-support@audible.com so that we can update the billing information on your account.

Looking forward to hearing from you. Have a great day.

Andrew R, Customer Care Specialist
Audible.com