I got irked 25yrs ago after problems with a JVC warranty. Customer service back then was almost always terrible.
I never bought anything from JVC again. And never will.
Now Canon is dead to me too.
Despite consistently good reviews on-line, my Canon Elura series camcorder was a dud. Most of the trouble involved the mechanism ejecting tapes.
I had some warranty problems with it too.
Shun Canon if you can.