UPDATE:

Here’s the latest from the world’s least effective airline:

Response (Bev Johnston) – 06/16/2008 11:14 AM
Dear Mr. McCharles:

As your travel was with Air Canada Jazz, your email was sent to us for reply and it is not our policy to respond to blogs. If you have a specific question, please pose it in the format provided here and we will be pleased to respond.

Of course I sent the question in the required format, only reporting the complaint on my blog. Now it has been 3.5 months and I’ve still had only STALLING replies. No answers.

=== original post:

Air Canada promised to respond to my lost luggage complaint of March 1st within 6wks.

It’s been over 2 months now and — surprise, surprise — not a word from Air Canada.

… Do you think it’s corporate policy to lie to customers? Deliberately drag out any complaint with the knowledge that those without blogs will sooner-or-later give up?

Or is the simplest answer more correct: Air Canada Sucks.

I will resubmit my complaint #080301-000042. And stay on this until I get an answer.

Please fly WestJet, instead.

WestJet

UPDATE: Response from Air Canada

Thank you for contacting us.
This is an “auto-response” which confirms we have received your message.
Our current processing time is 21 business days for general customer concerns and 8 weeks for baggage related issues. There is no need to re-submit your information, we will do our best to get back to you as soon as we can.

To complete transaction please ensure you click below on “Finish Submitting Question”.

However, there is no link in the email. The strategy, I assume, is to keep putting up roadblocks between complaining customers and Head Office.

Air Canada SUCKS.