why you should hate Rogers Communication

To find out, read this article – Rogers charges for ‘free’ text messages

… The (Better Business Bureau) in Burnaby, B.C., has received 581 consumer complaints about Rogers Communications in the last three years. It has given Rogers an “F” rating for failing to resolve many of those complaints to the customer’s satisfaction. …

The big 3 Telcos in Canada (Rogers, Bell and Telus) are locked into an environment where they each try to out-do each other in how to deceive and over-charge their customers.

Most recently it’s been the cash grab of 15 cents per incoming text message. But all three of these companies are not trustworthy.

I call for government to regulate them. (This is one case where government regulation might be better than the so-called “free” market.)

They have better phone service in Bangladesh than Canada!

Politicians … No matter how you bungle with intervention into the Canadian telephone market, your voters will appreciate your efforts.

We hate phone companies even more than we hate politicians.

I’m watching closely the launch of the newest phone competitor, Wind Mobile. Here’s their first customer …

5 thoughts on “why you should hate Rogers Communication

  1. David's avatar David

    Rick,

    I think that the problem is the fact that the government maintains an oligopoly- no competitor can enter the marketplace unless they meet some sort of Canadian ownership rules. Those types of anti-competition rules allow the current companies to be horrible and dishonest. So, in this case, I would argue that the government regulation of the industry is the problem- in a free market, that type of behaviour wouldn’t be tolerated.

  2. Rogers certainly have a bad reputation and I reluctantly use them as I really do not like Bell and their Indian call centres. Telus cannot offer me everything I want.

    What I really hate is that they all have hidden charges. Everything you do is subject to a fee. Activation, cancellation…I was even charged recently for choosing to pick up my cable modem from the Rogers store. It’s all about the money. They dont give a damn about the customers.

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