I’ve added a new “category”, things getting worse.

When I was a kid, phone calls worked. Almost every time. Yet in 2010 we’ve dropped calls, no service, minimum 3yr mobile phone contracts (Canada). Monthly bills more expensive than expected.

Customers more unhappy than ever before.

Smart phones lure with wonderful apps. But make crappy phone calls.

And have you recently tried to call a company? They obviously don’t want your business.

Sure VOIP (Voice over Internet Protocol) is the future. But have you tried Skype? It’s very unreliable.

Fact is … phone service is getting worse.

I don’t have a phone right now, in protest. That has it’s downsides, too.