I flew Continental from Los Angeles to Halifax, the fare quite good.

Airfare Price Total( CAD Dollars): $356.40 + $25 for a suitcase

Sunday May 22, 2011

Airline: Continental Airlines 40
Departs: Los Angeles – International (LAX) at 6:45am on Sun May 22

Airline: Continental Airlines 2274
Departs: Newark – Newark International (EWR) at 6:10pm on Sun May 22

… Everything that could go wrong, did go wrong. It was my worst airline experience since RYAN in Europe.

Somebody please BUY Continental and put those employees out of their misery.

Amongst other things they bungled, Continental lost my suitcase. It was about 48hrs late getting to me.

I’m eligible to apply for compensation for baggage delayed that long. But here’s how that works (PDF)

I must fill out overly detailed PAPERWORK and snail mail to Houston, TX with all sorts of photocopied support documents, including Driver’s Licence.

I’m not going to do it. The hassle exceeds the payback.

I assume it’s deliberate on the part of Continental not to allow claims online. Nor to offer them automatically to customers they’ve screwed.

I’ll never fly Continental again. And advise you to avoid them too, if you can.