When I first heard I would be flying around Australia on the discount airline Virgin Blue, I was enthusiastic.
Richard Branson has his signature on the door of every plane. The company has committed to turning all profits over to improving the environment.
And AirlineQuality.com gave Virgin Blue 4 stars out of 5.
Virgin Blue still sucks.
My problem was extortion pricing on over-weight baggage. Their system simply gouges passengers who carry sports equipment. And the extortion is so embarrassingly bad customer service that many times you can talk baggage agents out of charging you. Over 6 flights I paid between A$130 and A$0 dollars for my over-weight bags. There is no consistency in who is ripped off.
The last straw was on my domestic flight connecting to an international flight on another carrier. Always in the past for me the domestic carrier allowed overweight bags up to the international limit. But one employee of Virgin Blue decided NOT to extend this courtesy to me.
I will boycott Virgin Blue in future and urge others to try the other discount airline, JetStar (Quantas).
Next travelogue on this trip >> book – In Tasmania
Rick McCharles 
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You know something? YOU SUCK!
12 May 2009 2300
Today got charged over $120 dollars for a little excess baggage (would not have been charged this at Qantas but the don’t really service Tasmania properly) and now I am sitting here in my undies instead of my PJ’s after they lost my baggage PLUS now my business trip is ruined because all my demo gear is in the lost bag. What’s the chances of getting that excess baggage I paid refunded????
Hiya,
Join me on my fight against Virgin Blue for a little Customer Service! Rants, Insider Tips and Horror Stories all welcome!
http://oneangrycookie.wordpress.com/
bad bad customer service , my daughter had a 10 kg luggage fall on her head and they ignored treating her , you could not contact them they did not want to know here once she left airplane
In Four domestic sectors total of 18 hours delay what shits me is the lies the ground staff tell they dont give a shit.One staff at Brisbane airport told me ground staff at Townsville not their problem as they are sub contractors? WTF? do a good job in the air lousy on the ground @ Melbourne last week queue out the door 2 of five check in working other 3 trying to look glam tip u need to try a bit harder. I wont fly this poxy airline again & like Ansett & compass tyhe sooner they go broke the better