I got irked 25yrs ago after problems with a JVC warranty. Customer service back then was almost always terrible.

I never bought anything from JVC again. And never will.

Now Canon is dead to me too.

Despite consistently good reviews on-line, my Canon Elura series camcorder was a dud. Most of the trouble involved the mechanism ejecting tapes.

I had some warranty problems with it too.

My advice is to buy Sony. Or Panasonic.

Shun Canon if you can.