do you hate line-ups?

I do.

Queuing is COMMUNIST.

NYT – Why Waiting Is Torture:
By ALEX STONE

… “Often the psychology of queuing is more important than the statistics of the wait itself,” notes the M.I.T. operations researcher Richard Larson, widely considered to be the world’s foremost expert on lines.

… Research on queuing has shown that, on average, people overestimate how long they’ve waited in a line by about 36 percent.

… Uncertainty magnifies the stress of waiting, while feedback in the form of expected wait times and explanations for delays improves the tenor of the experience.

… When it comes to lines, the universally acknowledged standard is first come first served: any deviation is, to most, a mark of iniquity and can lead to violent queue rage. …

read more

In my city there’s almost always an annoying line-up at the inexpensive Great Canadian Superstore … normally none at expensive Safeways.

Why don’t more retailers put a higher priority on reducing the length of line-ups?

I’ll walk away from some purchases, simply due to line-ups.

If not, I’ll brazenly read a magazine.

(via DF)

One thought on “do you hate line-ups?

  1. George N's avatar George N

    Absolutely Rick. Agreee 100%. Waited in a few lineups this summer and could NOT leave for one reason or another. And not only in stores. Construction zones drive me crazy too

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