This is an update of an old post.
____ original from April 10th, 2011:
I’ve been a Boingo member in the past.
… a private company that provides global Wi-Fi services at more than
125,000325,000 Boingo hotspots worldwide – including hundreds of airports, thousands of hotels, and tens of thousand cafes and coffee shops. …Though signup is seamless, canceling the service requires a call into customer services. …
It works. But there are some deceptive billing practices. At times you THINK you are logging into your Boingo account, but in reality it’s some ‘premium’ partner. … At the end of the month you find you’ve been billed extra. Without warning.
UPDATE:
Baochi from Boingo responded instantly to this post. (They really do have superb customer support.)
Due to complaints like mine, Boingo has improved the notification that you are going to get DINGED for an extra (unknown) amount. It now looks like this:
The premium locations that incur additional charges are available by default. … Perhaps they should be OFF by default, and only turned on by two or three clicks.
Certainly every month Baochi gets complaints from customers charged more than their expected monthly total. Most cannot recall clicking on any premium locations. They were in a rush, and didn’t pay attention to that text.
If you travel, you could get good value. … On the other hand, since Starbucks went free, I’ve not needed a paid subscription. And don’t plan to get one in future. Starbucks has a strong WiFi signal 99% of the time. Many Boingo hotspots cannot stream a YouTube video.
However, Boingo’s now released a brilliant FREE service that I recommend for everyone.
A FREE app that helps you find and locate FREE and Boingo hotspots at thousands of locations worldwide.
Click PLAY or see how it works on YouTube.
Download it here.
Choose Windows, Mac, iPhone / iPad, or Android.
Every time you open up your computer in a new location, the app will tell you if there’s free Wi-Fi available.
Brilliant.
After testing it the past couple of weeks in California and Nevada, I’m getting about 70% false positives. The app says there is free WIFi … but that’s not true. I’ve deleted the app on my laptop.
__________________________
For example, in the case of Starbucks (log-in required) it gets it wrong.

I have to find the Starbucks log-in page. And log-in, as usual.





